Frequently Asked Questions

Visiting hours

We recommend visiting from 8 am until 8 pm, after that time we lock our doors as most residents are asleep. Please call in advance for after-hours visits to ensure access.

How do I find out about the activities provided for the resident?

We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact on the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.

A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials, and other special events. We always welcome friends and family to visit and attend our special events.

What role does Social Services play?

Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.

How is the laundry done? Can family members take laundry home?

Should you wish to have your laundry washed by us, please notify the front office upon admission. Subsequently, if a family/caregiver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that the family provide a hamper for clothes and pick it up twice a week.

All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

What articles of clothing should we bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.

Is there a limit to the number of people who can visit at one time?

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.

Is there any private space available to use?

You may reserve the activities lounge for any special events (birthday, holidays, meals) with notice.

Can children visit?

We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age of 12.

Can we bring a family pet to the facility?

We would love for your family pet to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.

How often will a physician or health professional visit?

Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

Can I take my loved one home for a visit?

Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.

Can my loved one receive mail?

Mail is delivered to residents personally on a daily basis except for weekends and holidays.

Brookfield Post Acute
Attn: ___________________ Room No. _____
2515 SW Wanamaker Road
Topeka, KS 66614

Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand-deliver to your loved one residing in our facility. Our email feature is free of charge.

Is smoking permitted in the facility?

Brookfield Post Acute is a non-smoking facility and does not permit tobacco products on premises.

Where should I park when I come to visit?

There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians.

Can I bring in my loved one’s favorite food?

Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.

Is there someone who provides haircuts?

Yes, we have beauticians available.

Will my loved one’s room have a television?

All of the rooms currently feature free cable television. However; feel free to bring in your own television from home. Please consult with our maintenance director to ensure proper placement according to county fire codes.

Will my loved one have telephone access?

All of the rooms currently feature a telephone hookup. Please inquire about service activation. However; feel free to bring in your cell phone.

Will my loved one have internet access?

WiFi Internet is provided for residents and their guests.

How often will the Rehabilitation staff work with my loved one?

Your rehab director can inform you of the rehabilitation program designed for your loved one.

What do we do if we have personnel concerns?

Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.

The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.

How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?

Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.

What Sets Us Apart

At our skilled nursing facility, we pride ourselves on delivering exceptional care that truly makes a difference in the lives of our residents. Here’s what sets us apart from other facilities:

Comprehensive and Personalized Care

• Individualized Care Plans: We create tailored care plans for each resident, ensuring their unique needs and preferences are met.
• Holistic Approach: Our care encompasses physical, emotional, and social well-being, providing a well-rounded support system.

Expert and Compassionate Staff

• Highly Trained Professionals: Our team includes licensed nurses, therapists, and caregivers who are dedicated to providing the highest level of care.
• Continuous Training: Staff members receive ongoing education and training to stay updated with the latest in healthcare practices.

State-of-the-Art Facilities

• Modern Amenities: Our facility is equipped with the latest medical technologies and comfortable living spaces to enhance the resident experience.
• Therapeutic Environments: Specialized areas designed to support rehabilitation and recovery.

Specialized Programs

• Rehabilitation Services: Comprehensive physical, occupational, and speech therapy programs to help residents regain independence.
• Dementia/Alzheimer’s Care: Secured units and specialized programs tailored to the needs of residents with memory care requirements.

Engaging Activities and Community Involvement

• Seasonal and Special Occasion Activities: A variety of events and activities to keep residents engaged and socially connected throughout the year.
• Intergenerational Programs: Activities involving local schools and youth groups to foster community connections.
• Resident Input: We actively involve residents in planning and choosing activities, ensuring they are meaningful and enjoyable.

Strong Community Connections

• Local Partnerships: Collaborations with local healthcare providers and community organizations to enhance the services we offer.
• Family Involvement: Encouraging family participation in care planning and activities to create a supportive environment.

Commitment to Excellence

• Quality Assurance: Regular assessments and quality checks to ensure we maintain the highest standards of care.
• Resident Satisfaction: We prioritize the happiness and well-being of our residents, continually seeking feedback to improve our services.

Our facility is dedicated to providing a nurturing and supportive environment where residents can thrive. We invite you to experience the difference that our commitment to care makes.